I enquired about new grill plates and was sent a link to the website. Measurements were clearly displayed on the image. I physically checked them and ordered them. On arrival they were the wrong size. I went back to them asking for the correct sized ones to be delivered and for a postage paid returns label. Although the returns label was eventually sent it was a total faff to get it. It was if they didn’t trust me to get the right size. I had to send images of the grill plates sat on my bbq and then more showing them with a tape measure next to them and it was as if they didn’t trust me to get it right. I am now waiting to receive the correct replacements. Who knows if or when they’ll arrive.
