WARRANTY INFORMATION
All CosmoGrill Barbecues come with a 12 months manufacturer warranty, however rules apply➀.
Our products are yearly revised by our Product Development Team to ensure that our customers get the best quality and value for money. We ensure that our barbecues maintain the same performance level throughout their journey. We are here for you, if you need help or advise on any point related to the barbecue performance with reference to burners or lightning and more.
If you’d like to make a warranty claim, please ensure that you provide us with your full order details, address, photos of the affected part or barbecue. The claim can be made by sending us an email to the previously provided email address. We request customers to avoid sending us multiple emails as this will lead to delays.
Discolouration or slight deformation of parts exposed to the flames such as cooking griddles, flame tamers do not affect the barbecue performance and any claims submitted for such reasons will be automatically withdrawn.
Before submitting your warranty claims, kindly note that following issues would not be covered under the claim➀:
- Normal wear and tear*
- Misuse of the Item (Fat Fires)
- Inappropriate assembly of the Item
- Rusting, caused by inadequate cleaning and storage ( We highly advise customers to use the 600D Oxford Fabric Cover to secure the Item’s longevity)
- Paint peeling, caused by improper uses or not following cooking guidelines set in the user manual
- Use of the barbecue for trade, professional or hire purposes
- Use of a faulty or Incorrect regulator (please always follow manual instructions).
- Damage from foreign objects/liquids, accidents or adverse weather.
*Normal wear and tear includes cosmetic and minor deterioration that naturally occur with regular use over time. This may encompass changes like surface rust, minor dents, scratches, and other effects that do not impact the barbecue’s functionality.
If your claim is not related to any of the above mentioned points, please submit your claim and we will get back to you.
Manufacturer warranty is only valid for the first buyer of the CosmoGrill product, who purchased the product as new from us or from an authorised seller. We are currently active on different online selling platforms where we sell our products. Our shop name on eBay is under “evre-uk”, on Amazon under “Evre24” and on Manomano under “Evre”.
Note: Any replacements issued within 12 months will not extend your warranty time. Replacement parts or compensation can be offered at our own discretion for issues deem user-inflicted. The warranty claim is personal and not transferable. This warranty does not limit your legal rights in any way.