Hello Ivan,
We are truly sorry to hear about the condition in which your item arrived. This is certainly not the experience we want our customers to have. Despite having most spare parts available on our website, some parts can only be request or source upon special request.
We understand your frustration, and we would like to make this right for you. Please reach out to our after-sales support team at [support@cosmogrill.co.uk] and they will be more than happy to assist you in finding a suitable solution to address this issue promptly. Remember you add your order number.
Your satisfaction is important to us, and we are committed to resolving this matter to your complete satisfaction. Once again, we apologise for any inconvenience you've faced, and we look forward to assisting you further.
Best regards,
CosmoGrill Team