Frequently Asked Questions
Our business Address is;
Unit A7 Charles House,
Note we do not accept returns to the above address, if you are intending to return your item following our return page guidance, please ensure your item(s) are returned to the below address;
Our Return Address is;
Unit A3 Middlesex Business Centre
To show appreciation for all the amazing work you guys do we can offer a small discount, of 20% off barbecue covers when purchased with any full-priced barbecue.*
To claim this offer, please message us with proof of a valid NHS or military card and we will provide you with an individual discount code.
*This offer cannot be used in conjunction with any other offers and can be withdrawn at any time
All our barbecues come with a standard 12 month manufacturer's warranty. Our waterproof covers come with a 24 month warranty
Please visit our product warranty page for more information.
Orders / Deliveries
We are proud to say we ship to multiple locations. For more information, please refer to our Delivery Page.
You can track your order directly on the courier's website by inputting the tracking number from your dispatch confirmation email or via your CosmoGrill Account found here.
If you missed your delivery and received a calling card from the courier, you can input your tracking reference on the website below to rearrange delivery:
For DPD Shipments: https://www.dpd.co.uk/content/how-can-we-help/index.jsp
For other shipments please contact us.
Once your order has been dispatched it cannot be cancelled.
If your order has not been dispatched, you may be able to cancel. This is not always be possible, but we will try our best to help.
Unfortunately we are unable to amend your order in any way, including change of address or exchanging to a different product. Please always double check your order details before confirming your order.
Please contact us using the chat function or email us on email@example.com. Remember to quote your order number.
Once you have placed an order, you will normally receive an order confirmation by email within a few minutes. Please also check your junk folder.
If you have still not received your order confirmation email, you will be able to see your order(s) by signing into your CosmoGrill account.
If you do not have an account then please contact us using the chat function or by emailing us on firstname.lastname@example.org. Please include your full name, email address and billing address.
We do not include receipts with orders, so do not worry. The recipient will never know how much you spent!
If the courier delivering your parcel is DPD, you will receive a text message in the morning of delivery with your one hour delivery slot. If the delivery date/time is not suitable then you will be given options to either deliver on another day, leave with a neighbour or leave the item in a safe place. DPD does not provide the option to change your one hour delivery slot.
Note - if you request that the courier leaves your item in a safe place then you assume all responsibility for the item.
Once your item has been shipped you will receive a text message from DPD likely the day before or on the day of delivery. You will then get the option to change the delivery date to your preferred date.
We are sorry to hear that you have received the wrong item. Please contact us on email@example.com with your order number and we will be sure to help.
DPD will leave a calling card, telling you they tried to deliver. Please call the number on the card to arrange a convenient day for your order to be re-delivered.
If you do not contact DPD, they'll try to deliver your order on the next working day. If you're not there again, the item will automatically returned back to us.
If you cannot contact DPD, or if you have any other issues with your delivery, please contact us using the chat function or email us on firstname.lastname@example.org.
As you are purchasing goods from the UK, we are legally obliged to charge you VAT.
VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back.
We ensure that our products are manufactured to a high standard.
Returns can be accepted within 28 days in its original packaging, unused and disassembled.
Any missing parts or fault with the product need to be reported as soon as possible after delivery within 14 working days.
In all circumstances, you are responsible for any loss or damage to the item before it is received by us during the return shipment (except when caused before receiving it during the original delivery to you), Should this occur it will be deducted from any refund made to you.
Please refer to our Return Policy page for more information.
All major credit and debit cards are accepted, including; Switch/Maestro, Visa, Visa Electron and MasterCard.
We also accept payment by PayPal, Google Pay, Apple Pay and Klarna.
Please allow 2-3 working days after your item has been delivered back to us to process your return.
We will automatically process your refund after inspection to your original payment method. You'll receive an email when your refund has been processed. Please allow 3-5 working days for your refund to appear in your account after it has been processed. This timeframe is determined by your bank, please contact them directly if you require any further information.