Delivery

UK Mainland

We offer FREE NEXT DELIVERY for all orders (Excl. spare parts) to UK Mainland addresses unless a specific date is selected at checkout. When an order is placed before 2pm between Monday-Friday or by 2pm on Saturday, You are able to pick next day delivery inc Sunday. This cut off does exclude a few of our large barbecues, so please do check the individual product and estimated delivery date before checking out. All orders after these cut off times will be dispatched the next day, except for Sundays and Bank Holidays, where your order will be dispatched the next working day.

Note: Nominated & Next Day Delivery is not guaranteed but acts as a rough estimation on the date you would like delivery. While every effort is made to ensure orders arrive on your expected date we cannot guarantee this from our courier. Please refer to tracking details for accurate ETA.

Offshore & International 

*For a limited time only FREE shipping for Ireland and Northern Ireland on ALL barbecue orders*

All offshore & International destinations are subject to delivery charges, based on the product, and require additional days for delivery. An estimation of both are listed below however, a final price will be provided at checkout;

*Brexit Update: All orders made from European countries are subject to customs/duties and are payable when the product reaches the destination country. The responsibility of the aforementioned duties lies with the Customer. Unfortunately, we are unable to provide a fixed price but on average this charge is usually around 20% of the order value.

Refused Deliveries: Please note that if for any reason products are returned to us by our courier due to refused delivery. A fee will be deducted from your refund when received, inspected and processed. This varies depending on the product, delivery address and amount of parcels dispatched.

Pre-Order Delivery

Sometimes our items are sold on a pre-order basis. In this case, we aim to deliver all pre-orders within the delivery time frame shown to you at point of purchase. However, please note that our goods arrive from overseas, therefore there can be minor delays. In the unlikely event this occurs, we will get in touch with you as soon as possible with new delivery dates.

Note: If you have multiple items in your cart and any of them are for pre-order, the entire order will only be shipped once the pre-ordered item is available for dispatch.

While we strive to meet our estimated delivery dates, we cannot guarantee the exact arrival time or be held liable for any delays caused by unforeseen events such as extreme weather conditions, transportation disruptions, customs delays, courier issues, or other factors beyond our control.

Although our courier achieves a 99% on-time delivery rate, we kindly request that you consider any time-sensitive or urgent requirements when placing an order. If you have specific delivery needs or deadlines, please reach out to our Customer Support team, and they will gladly assist you and explore possible alternatives, if available, to ensure your satisfaction.

Please note that in the event of a delay or your order arriving later than the estimated delivery date, we regret to inform you that we are unable to provide a free return solely based on this circumstance. Our standard free return policy is in effect and primarily addresses instances of product defects or packing errors. We highly encourage you to review our return policy and its associated details