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XXL Smoker Charcoal Barbecue + Cover

Sale price£274.99

13 Jun. Estimated arrival
10 Jun. Order placed
11-12 Jun. Order dispatches
13 Jun. Delivered!
XXL Smoker Charcoal Barbecue + Cover - CosmoGrill
XXL Smoker Charcoal Barbecue + Cover Sale price£274.99

Customer Reviews

Based on 17 reviews
65%
(11)
24%
(4)
0%
(0)
12%
(2)
0%
(0)
T
Thomas Smit (Watford, GB)
Rubbish quality

I bought this fabulously easy to clean smoker/bbq.....
I have had it for about 3/4 months but the quality is typical Chinese! Rust marks on the handle, the side shelves and the thermometer has had condensation after the first use (in spite of being cleaned and stored with a cover). I would have happily paid 10 times the price for top guage (thickness) marine stainless steel, galvanised and/or cast but, honestly, is this not possible to manufacture and issue a 10 year warranty in the UK

Hello Jack,

Thank you for getting in touch and your kind words. We're so sorry to hear this has happened to your barbecue after such short uses. We have a useful product guide on our website to help with maintaining your barbecue. But, we understand that sometimes issues can occur that's not expected.

Please kindly send us an email to (support@cosmogrill.co.uk) with pictures along with your order number so we can provide a suitable solution. Rest assured that this is certainly not how we expect our items to perform so a resolution will be sure to be provided.

N
Nick Simper (Dronfield, GB)
Assembly of XXL Smoker

Ordered with no problems, delivery took 2 days - well pleased.
It states quite clearly in the instructions that this is a two-man job.
I am cack-handed, and have little or no DIY experience. My shelf building attempts are wonky, and my attempts to drill a screw hole are abysmal - am also in my 70's. But I am someone who accepts a challenge, so I thought I would have a go on my own.
The pack is heavy, so the first problem was lifting it onto a large garden table for a sensible working height, The instructions in the box were clear and the different screws etc were all labelled, so I started. After about 90 mins it was almost finished. Had an issue with the charcoal-tray, and the adjusting handle [and yes, I did need a friend to help me understand what I was doing wrong, and how the levers worked - and it took them 5 mins to sort it].
Finished - but the lid didn't fit properly, but then I noticed a label on the back which said 'Do not tighten the legs until the lid is in place' So that's why the lid didn't fit! Slightly un-tightened all the legs screw. Result!
Brilliant, all ready to go, looks brilliant, and nods of approval from friends. Really can't wait to start cooking.
Am well pleased with the looks, and with the sturdiness. I feel exciting times are yet to come

D
Denise Green
Missing screws lid scratched

I have two lots of different screw missing also the top is scratched. I tried calling left messages NO reply. No customer service

Hello Denise,

We’re so sorry your item has not arrived meeting your expectations. We also apologise for any calls not being answered. This does not tend to happen and we always aim to respond in a timely manor. In regard to the incorrect/missing screws, a member of our team has contacted you to get this issue rectified swiftly. Sincere apologises for this.

D
David Carr (Welwyn Garden City, GB)
Great BBQ

My son the the XXL Smoker Charcoal BBQ, which he loves. My BBQ is 20 years old and has served me well, so decided to buy the XXL smoker.
Very well constructed and easy to build, and the cover fits perfectly, so looking forward to many years ahead cooking for family and friends.

a
andy emo (Maidenhead, GB)
Perfect

Brilliant service and a fantastic product