XXL Smoker Charcoal Barbecue
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Customer Reviews
I purchased the XXL Smoker Grill and what a great piece of kit. I particularly like the fact that you can raise the coals via the handle nearer to the food being cooked as the coals lose heat when burning through. Temperature gauge allows me to be confident that the food is cooked, and so easy to clean with the slide out ash tray, although I do use a Barbeque mat which helps to keep the cooking rack clean. With the cost of cooking indoors on electric these days, I will be using my Barbeque to cook a hot meal throughout the winter period, on dry days of course. I am even now considering building a barbeque shelter so that I can cook when it's raining.
In all fairness I did have a problem with the Barbeque which was resolved by Josh (Customer Service), it's worth pointing out here that Cosmo after sales service is second to none, sadly something you don't see with larger companies these days.
In all, very pleased with my purchase, and the XXL Smoker Grill is highly recommended.
The instructions are clear and all materials are sturdy, it took under 2 hours to build and am really impressed with the quality. Cooked for a large family gathering and the cast iron grills kept the heat going a lot longer than I needed to cook all of the food. The folding tables are convenient, the warm rack is a necessity with the volume of food can cook and the lid ensures retain heat to cook thoroughly.
Recommended grill!
I did a lot of research to find the most economical yet sturdy BBQ for our family, and in the end we chose CosmoGrill.... it was our first choice but after mistakenly ordering an inferior version from Wayfair for £80 less and struggling for 4+ hours to put it together due to faulty parts and awful instructions, we sent it back and then ordered the CosmoGrill Smoker XXL the same evening - it arrived by lunch the next day! And it was SO EASY to make - super clear instructions and 100 times better and stronger materials than the £80 cheaper version - its MORE than worth what we paid and included a free cover! We are THRILLED with the result and we cannot WAIT to have our first BBQ this weekend. Its amazing. The customer service also brilliant and the chat function is managed and even answered out of hours. THANK YOU COSMOGRILL.
Firstly let me say they bbq itself is a great bit of kit. HOWEVER, when it arrived 4 of the major parts were damaged (3 really bent/dented, 1 scratched). CosmoGrill sent me the replacements, but again one was scratched and the other (rack at the bottom of bbq) was even more bent and twisted than the one that arrived originally. I’ve beefed up building my bbq with the original bent part and I’ll have to live with it, but I’m really unimpressed and still have had no reply over the 2nd lot of faulty parts. I’m not sure where in the chain they’re getting damaged but I’m disappointed.
Hello Jack,
Thank you for getting in touch and your kind words. We're so sorry to see your item has arrived in this condition. Our supplier tends to use heavy cardboard and polystyrene to protect during shipping but sometimes this has the opposite effect when dropped by the courier.
Please kindly send us an email to (support@cosmogrill.co.uk) with pictures of the damage along with your order number so we can provide a suitable solution. We understand that you have already bui8lt the unit so replacement parts won't be required but we can for sure compensate for the inconvenience this has caused. Rest assured that this is certainly not how we expect our items to arrive to our customer so a resolution will be sure to be provided.
Wow! This truly is a great BBQ. Ordered and delivered next day at a great price (I'd researched loads of charcoal BBQ's). Fairly straightforward to build, fantastic materials. Used for first time yesterday and didn't disappoint. Being able to adjust the level of coals makes it very easy to regulate heat and the food cooks evenly. Highly recommend this company.